Menu
Cart

FAQs

Find out if we've already answered your question

Heine Warranties

All Heine products carry a 1-year parts and labor warranty and a lifetime warranty against defects in materials and workmanship.

To ensure your complete satisfaction, your investment is also backed by Heine's 30-day money back guarantee. Should you not be 100% satisfied for any reason with your Heine product, simply return it to Gallagher Medical Products within 30 days for a full refund or credit, less shipping. Warranty issues are determined by Heine.

Heine Student Warranty - As long as you are enrolled as a student or resident, Heine will cover everything, with the exception of theft, fire, abuse or neglect. That includes replacement parts and repairs not resulting from any of those.

Heine Binocular Loupes Warranty - All Heine loupes carry a 45-day money back guarantee.

Heine Sphygmomanometer Warranty - All Heine Gamma G7 and XXL Blood Pressure Meters carry an extended 10-year warranty.

Payments

Payments are accepted using:
  •  Major credit cards-Visa, Mastercard, Discover, Amex, Diners Club   
  •  Your PayPal® account system. 
  •  Hospital Purchase Orders by phone, fax or email. Our terms are Net 30.
  •  Alternative payment methods can be arranged by contacting us in advance of your purchase:
Gallagher Medical Products, LLC
Accounts Payable
2348 Devils Backbone Rd.
Cincinnati, OH 45233-4415
    info@gallaghermedical.com
Phone (513) 941-6334 
Fax Purchase Orders to: (800) 597-5188
We reserve the right to accept or reject all orders for fulfillment.  

Shipping

Gallagher Medical Products, LLC is an authorized distributor for Heine USA. All Heine products on this site are for sale to customers located in the USA only.

We offer free ground shipping to all USA locations on business days, Monday through Friday, on internet orders made through our online store. We ship via FedEx or UPS. Please supply your shipping address in a format that is recognizable by the major freight couriers. 

*If you are visiting the US or attending a medical conference, we can ship to your hotel on business days, Monday through Friday. Please order at least 2 weeks in advance.*

An expedited "Priority” shipping service is offered if your product need is urgent. However, next day arrival is not guaranteed, and may not be available due to the time of order. 

Gallagher Medical Products gladly accepts orders from around the globe:

  •  Economy Shipments via FedEx International: USD $150.00 per shipment (1-10 lbs.) 

For international customers, your packages are also subject to customs fees, taxes and import duties of your country's authorities. These charges are always the recipient's responsibility and must be handled by you and local authorities upon receipt of the shipment. If you return a product to us, you will be the exporter.

Please be aware that cross-border shipments may be subject to opening and inspection by customs authorities.

Note: If shipping is not allowed by law or market restrictions, you will be contacted via email, and a refund will be processed promptly.

Delivery Estimates

Please allow 5-7 business days for USA deliveries

Please allow 7-10 business days for international destinations

Note: If there is an unforeseen delay in delivery or back order due to an out of stock product, you will be contacted immediately.

 

Returns & Exchanges

If our product is not acceptable to you, and you wish to return or replace it for another specification, please contact us to request a “Return Authorization”.  Return shipment charges are at your expense. Returned products must be received in like-new condition, in original packaging. Please pack securely in a sturdy box - no pouches, please! After satisfactory inspection of your returned item, a full refund of the original product price, excluding shipping charges, will be promptly refunded. Note: Sterile and disposable items are not returnable.

Have a question?

Call Customer Service (513) 941-6334 

or use the red "Contact Us" button on the left.